BROKERAGE
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Recent Customer TestimonialsThe following are recent letters and emails received from customers following the purchase of their yacht from us. The originals are on file at our offices. Sent to Paul Fenn, President, Jeanneau America: I took delivery of my new Jeanneau 53 late last week and brought the boat solo from San Diego to Channel Islands Harbor. The boat sails amazingly well and all is good other than some warranty items I noticed since taking delivery. I must let you know how professional and caring Cruising Yachts was when I took delivery. Mike Van Tuyl and Dan Van Zanten spent over a full day teaching me about the boat and helping me move personal belongings from my trade boat to the 53. Their attention to the boat and to me was overwhelming and should be acknowledged by Jeanneau America as spectacular client good will. In my opinion, Jeanneau America is very fortunate to have Cruising Yachts as its dealer.
Owner, Jeanneau 53 I recently took delivery of my new Jeanneau 53 and couldn't be happier. We were very lucky to have found Ian Van Tuyl at Cruising Yachts who, if I still owned my company, would be working for me right now. His knowledge, honesty, commitment and pride in your product were amazing. I have never bought anything in the past in which I received such incredible service: before, during and after the sale. He is very inventive in his product presentation with the videos he makes and his attention to detail. I can call him at any time with questions and not only will he answer the phone but he can address the question with a solution that works.” Greg Moss We wanted to tell you about the wonderful experience we had buying our new sailboat from Cruising Yachts and, in particular, in working with John Kuony in your Alameda office. John was fantastic to work with and was completely willing to proceed at a pace that suited us. In working with John over a couple of years time we decided on a Caliber as the right boat for us and, from that point on, you would have thought that John was buying his own Caliber. He had many good suggestions and when he accompanied us on a tour of the Caliber factory we felt that he was going over a checklist of items for his own boat. The owner of Caliber remarked that he had never met a broker as detailed and particular as John. The bottom line is that John is a rare gem and the type of person that doesn't come along very often. He is a fantastic salesman - and now a good friend. Alan & Elizabeth Baggs Owner, Caliber 40 LRC Sent to Buzz Stoddard Buzz, I want to say ‘Thank you’ for all you have done for me with the purchase of my Jenneau 42 DS. The boat speaks for itself and you and your team have been wonderful to work with from the start.
You follow through with what you say you are going to do and do much more than that. You all pushed very hard to get the boat ready for delivery on a nearly impossible time line. Well, you did it, and did a great job at that! The boat was not only ready… but ready and waiting… and with all of the goodies that you included!! Just want to let you know that you made this experience one to remember. I will see you for my next Jenneau! Bill Keating Owner, Jeanneau 42DS Received from Delivery Skipper and Sailing Instructor Arnstein Mustad:
I spent the day with Patrick, the new Jeanneau 439 owner. He was overwhelmed with the boat and how well he was treated by John Kuony and Cruising Yachts. You made a very happy client.
We did some sail handling, tacks and gybes, close quarters motoring and docking. We ended up in his new Sausalito slip surrounded by well wishers and drinking some fine Danish brew John was able to stock in his frig.
I, too, was impressed by the level of service exhibited by John and from all at Cruising Yachts. I've worked with quite a few dealerships over the years as a delivery skipper; however, none of them compare to you guys!
IYT Yachtmaster for Oceans Radar Unlimited, STCW-95, Sail and Tow Endorsements Ian Van Tuyl handled the purchase of our new boat, including the search, presentations, sea trial, survey, repairs and delivery to Berkeley with skill, professionalism, and courtesy that was a cut above any of the other yacht brokers I have dealt with in the past. His clear and concise communication kept me informed of the status of the negotiations and eliminated any concerns I might have had in purchasing a boat from a distance. I’d be happy to recommend his services to anyone considering the purchase of a boat. Dave Douglas I want to take this time to acknowledge John Kuony and his exceptional qualities as a member of your sales staff. I can't say enough about John and the way he went above and beyond through the entire process of buying my boat. Please recognize John for his exceptional customer service and attention to every detail imaginable throughout my sailboat purchase. As a business owner myself, I wanted to let you know just how lucky you are to have John as a member of your team. Gary Santoro Sent to Ian Van Tuyl
I cannot begin to thank you for everything and all your help. The customer service and the training and service package with Mike Van Tuyl are the reasons we decided to go with Hunter. You are now not only our boat guy, but our friend. Please call or let us know anytime you are in the Dana Point area. We would love to stay in touch. I will never forget the first voyage for the "Wind Hunter" and I think I can honestly say that she fits the name.
Michael and Lorilee Mino Owners, Hunter 33 I’m a customer of Ian Van Tuyl. Ian has been great selling my boats and helping me to buy new boats. Over the years it has been 4 of them, but this time I think I have found the perfect boat. “Benediction” is a 45’ Jeanneau that I bought from Cruising Yachts around the first of the year. I’m learning this boat a little at a time. In doing so, I’ve been talking a lot with your service manager, Mike Van Tuyl. He has been great to work with, kind and very patient. I think I love the boat because I feel that Mike is on my side with all of his knowledge and experience. To any boat owner, that is very comforting. Thanks for having great employees and know that I’m proud to say that you’re my company when I do boat business. Jim Cobrae Jeanneau 45 DS My hat is off to Mr. John Kuony and all the good folks at Cruising Yachts.
In particular Mr. Kuony is the "professional's professional", not only having vast knowledge in regards to all aspects of boats, he demonstrated extraordinary patience as I became interested in a variety of boats over a course of almost half a year. Never pushy and always understanding, I was pleased and even comforted to have him on top of every aspect of the boat buying process.
Clearly John and the Cruising Yachts family have set the standard for brokerage yachts and I look forward to having John represent my boating needs.
Thomas De Doncker Owner, Hanse 341 I recently closed the purchase of the sailing vessel Endorphin listed with your office. This was my third broker-listed vessel purchase. I want to express my appreciation for the way in which your broker, John Kuony, handled this transaction. At a sales price $46k I'm sure it was not one of John's larger commisisons and certainly he represented the seller's interest as he is supposed to do. I nonethless recevied prompt, professional and courteous treatment and sound advice from John at every turn. Every call was returned immediately, every email answered, every detail patiently attended to and it made me realize how important it is to choose the right broker. If and when it comes time to sell I know who my choice will be. Allen Stegal Owner, Beneteau 12M I wanted to reach out to you and let you know about my recent purchase of a new Hunter 45DS. I worked with John Kuony in your Alameda office. John has been a joy to work Rob Toner |
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